Installing Outlook sync for Users

 

 Download and install the Salesforce for Outlook desktop application

Each user assigned to a configuration will need to download and install the Salesforce for Outlook desktop application. They can each access this from their User Settings.

  1. Click your personal icon, then Settings at the top right corner of the page.
  2. Search for and click on Desktop Add-Ons-->Salesforce for Outlook.

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Once here, Users can verify that their system meets minimum requirements, watch a helpful Salesforce for Outlook video, review the configuration you assigned to them in the previous step, and finally download the application. See the screenshot below.

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Users will need to Download, Install, and Run the Salesforce for Outlook desktop application. The first time this application is run, it will allow the user to finalize settings made available to them in previous steps. The screenshots below show SFO Application Setup and Settings.

 

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Review and test your SFO configuration

Review and test the proper sync setup with your Users.

  1. Create a meeting/contact/task in Outlook or Salesforce, depending on which sync direction you chose in your configuration.
  2. Note: If the user selected to “Sync Only the Outlook Items I Select”, then the record will need to be categorized as “Sync with Salesforce” in Outlook. 

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  3. You can expedite the sync by clicking on the SFO App Icon at the bottom right of the user’s desktop > Sync > Sync Now. See screenshot below. 

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  4. Manually link emails by clicking the email icon.
  5. Depending on the Outlook email client, users may also be able to create new contacts directly from Outlook by clicking on the + icon.

The image below shows how users can (1) select an email; (2) view contact information and link the email by selecting the email icon, which turns green; (3) select up to five related contacts and one other record by selecting the email icon next to the corresponding record; and (4) create a new record from Outlook - depending on browser and Outlook versions.

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