System Administrators must approve the addition of Contact Groups. Apto recommends that Sys Admins check weekly for any additions as a best practice. Please note that Salesforce has a limit of 500 active values in any picklist, so your organization can only have that number of groups.
In Classic:
- Go to:
- Setup> Contacts > Fields.
- Find the Field called Groups and click Edit.
- Scroll down to the section titled Inactive Values. Click Activate next to all of the values that you want to approve.
In Lightning:
- Go to:
- Setup > Objects and Fields > Object Manager > Contacts > Fields and Relationships.
- Find the Field called Groups and click on it.
- Scroll down to the section titled Inactive Values. Click Activate next to all of the values that you want to approve.