Setting Up Lightning for Gmail Integration for Admins

 

Download Chrome Extension

1. Open up your Google Chrome browser and head to https://chrome.google.com/webstore.

2. In the “search the store” search bar, type “Lightning for Gmail”. Select the “Salesforce Lightning for Gmail” Extension listed at the top of the Extensions offerings menu.

 3. Click on the blue “+ ADD TO CHROME” button  

4. Click “ Add Extension”.

 

Using the Plug-In

1. Log into your Apto account. Then click the gear icon located at the top right of your screen. A new window will open for the Setup menu.

2. On the left side of your screen, you will see a search bar for the setup menu. In this search bar search “Gmail” and click on the “Lightning for Gmail” option displayed in the setup menu.

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3. Click on the switches to enable both Lightning for Gmail and Enhanced Email with Lightning for Gmail.

Setting up Lightning Sync

Skip if Lightning Sync not required. This step will enable automatic updates between Apto and Google Apps.

*NOTE: You will need your business’ Google Apps Admin to perform certain steps.

 

  1. Review latest requirements for Lightning Sync.
  2. Set up Lightning Sync by going to Setup > Email > Lightning Sync > Sync Setup.
  3. Edit and enable.
  4. Connect Salesforce to Email Server.
    1. You will need to connect Apto to Google via OAuth 2.0 for Google by selecting this option.
    2. You will need to add the Google API to Salesforce Remote Site Settings by searching “Remote Site Settings” in the Setup Search Bar and creating a new setting.
    3. Next, your Google Admin will need to Upload Your Google Private Key by preparing your Google Enterprise™ account to connect with Salesforce. That process generates a Google private key, which your Google Admin has to upload here.
    4. Your connection between your GSuite account and Apto should now be established.
    5. If requirements are met and issues still arise, Apto will need to coordinate ticket with Salesforce and Client.
  5. Setup Lightning Sync Configuration in Apto by going to Setup > … > Sync Configuration.
    1. Sync Settings - Contacts/Events will allow users to determine sync directions and further details regarding those objects.
    2. Assigned Users and Profiles are users or Profiles who will utilize this configuration when Assigned.
    3. Data Sets - will allow users to define what records are synced based on predetermined filters(Lightning Sync Configuration)
  6. After your Salesforce admin initiates contacts sync for you, Lightning Sync creates a group in Google Contacts called Salesforce Sync. Any contacts that have synced from Salesforce to Google are found in the Salesforce Sync group. Gmail accesses those contacts automatically when you attempt to email or chat with those contacts. Or if you’re set up to sync from Google Contacts to Salesforce, you can add Google Contacts to the Salesforce Sync group, and Lightning Sync starts syncing the contact with Salesforce during the next sync cycle. Don’t rename, move, or delete the Salesforce Sync group, or syncing between Salesforce and Google Contacts could stop.

 

Your users can now set up their Gmail Sync 

 

Considerations & Limitations

  • Lightning for Gmail does not automatically relate emails to contact records. The manual step of adding the email to the contact and/or affiliated record is required.
  • Lightning for Gmail does not automatically sync and create contact records if they are not yet in Apto. 
  • Lightning for Gmail does not automatically sync calendar events from Apto to Google Calendar and vice versa, but it can be done manually. If you want this done automatically, set up the Lightning Sync.
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